EMPLOYEE SURVEY

We value your feedback and would like to know how well we are meeting your needs. Please take a few moments to complete the following questions that apply to your experience, and return this survey.

Which of the following best describes the type of work you perform? How long have you worked for the agency? What is the best thing about working for this agency?

Caseworker
Supervisor
MIS
Placement
HR
Clerical
Technical
Managerial
Accounting
Manager
Other

Less than 6 months
6 months to a year
1 to 2 years
3 to 5 years
5 years
10 years
20 years
Over 20 years

Work Environment
People (Staff)
Pay
Recognition
Supervision
Administration
Perks (Benefits)
Flexibility
None

Do you take part in the agencies Flex schedule? What would make this agency work better? Do you believe all employees are treated fairly?

Yes
No
Not Applicable

More Staff
Better Training
Flexible Hours
Advancement Opportunities
Opinions are valued

Yes
No
N/A

Have you ever witnessed any forms of discrimination?

List ways in which the agency can better support you technically. Have you ever witnessed poor customer service?

Racial
Sexual
Age
Gender
Sexual Orientation
No

Technical Support
Better Support
Better Equipment
Better Software

Yes
No
Not Applicable

Do you believe the agency values numbers more than people?

Yes
No
N/A

 

Please rate your answers from 1 to 5 (1 being the worst, 5 being the highest)(1= Strongly Disagree, 5=Strongly Agree)

1
2
3
4
5

1. Satisfaction with your position.

2. Recognition of employees as individuals.

3. Your motivation to see the agency succeed.

4. Communication of agency goals/strategies to employees.

5. Agency flexibility with respect to your family responsibilities.

6. How comfortable would you be referring a friend to work at your agency?

7. Rate the variety of tasks your position requires. (1=not enough, 5=too many)

8. Level of interaction with other employees formally.

9. Is a clear path of career advancement laid out?

10. Clarity of your job requirements.

11. Compared to a year ago, how would you rate your current job satisfaction level?

12. Agency leadership has made positive changes for me.

13. I am enthusiastic about changes within the agency.

14. I am personally committed to changes within the agency.

15. Leaders in the agency are positive role models.

16. Your direct supervisor is a positive role model.

17. Your direct supervisor responds to issued important to you.

18. Your own morale.

19. Morale of your co-workers.

20. Team spirit in the agency.

21. Team spirit in the department.

22. Professionalism of your co-workers.

23. You receive a feeling of personal accomplishment at work.

24. You receive appropriate recognition for your contributions.

25. You have the power to improve the quality of agency.

26. You have a balance of work and home life.

27. Your pay accurately matches your responsibilities.

28. Overall job security.
29. Praise you receive from your supervisor.
30. The amount of work I receive is reasonable.
31. I am satisfied with the direction and priorities of my department.
32. I have adequate information and resources to do my job.
33. My department operates in a cost-effective manner.

34. I understand the day-to-day operations of my department.

35. Different perspectives are encouraged in my department.

36. Policies and procedures make sense to me.

37. The building/work area conditions are acceptable.

38. Individual differences (age,race, gender, education, sexual orientation) are respected.

39. How satisfied are you with telephone support?

40. Overall quality of on-site support.
41. Knowledge and skill of technical support.
42. Knowledge and skill of on-site support staff.
43. Communication and follow-up of problem resolution.
44. Ability of technical support to diagnose your problem.
45. Time required to solve your problem.
46. Quality of the solution.
47. Maintenance services offered.
48. Rate agency leadership
49. Rate center leadership
50. Rate center morale
51. Rate agency morale
52. Concerning educational opportunities within the agency, rate the appropriateness of the courses offered.
53. Knowledge and professionalism of training staff.
54. Location and quality of training facility/room.
55. Publication of training opportunities.
56. The agency understand the training needs of my department.
57. Communication between departments and training staff.
58. Employees are well trained.
59. Employees receive appropriate supervision.
60. Employees adhere to professional standards of conduct.
61. Employees act in the best interest of the customer.
62. Professional relationship with supervisor/manager.
63. Supervisors make positive contributions to me and my department.
64. Supervisors respond to inquiries in a timely manner.
65. Customer satisfaction has changed for the better in the last year.
66. Customer satisfaction is important to the agency.
67. Are you made aware of the impact of customer satisfaction to the agencies future?

 

How often does your agency conduct customer satisfaction surveys?

Daily basis for each customer
Monthly or more often
Quarterly
Semi-annually
Annually or less often
Never

Which method is used to evaluate customer satisfaction?

Questionnaires sent through the mail
Follow-up telephone calls
Outside firm has been hired to track customer satisfaction
Suggestion boxes within facilities
Other
None

Has your agency initiated programs to improve customer satisfaction within the last year?

Yes
No
Donít Know

What is the most compelling reason for your agency to improve customer satisfaction?

Fear of losing customers
Fear of losing community involvement
Fear of increased regulation by state/federal agencies
Fear of damage to agencies reputation within the community